Cancellation policy

We understand that due to unforeseen circumstances delegates will sometimes be unable to attend. Ensure you have a valid insurance policy (including travel) as refunds will not be given due to late or non-attendance. Please read these cancellation terms:

In the event of the delegate having to cancel their attendance, the following non-negotiable cancellation charges will apply:

Please note that all cancellations will incur a £50 administration charge. 

Up to 1st May 2017: Full refund less administration charge.

From 2nd May 2017 – 31st May 2017: 50% refund less administration charge.

From 1st June 2017: We regret that no refund will be offered.

From 1st June 2017 – 16th June 2017: A substitution/name change will be accepted.